Terms and conditions

The purpose of these terms and conditions is to define the general terms and conditions of sale established between Casa da Urra Online Shop and the user, such as access to the site, placing an order, the method of payment and the terms of delivery of the products.
A Casa da Urra Online Shop reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the website, the product catalogue and the conditions required to access and/or use the website.

Access to the Urra House is free of charge and does not require prior subscription or user registration.
The alcoholic drinks available for sale in the shop Urra House can only be acquired by individuals who are of legal age in their country of residence.

It is expressly forbidden to copy, reproduce, modify, display, transmit or publicise any type of content available on casadaurra.com.

The user undertakes to make diligent use of and keep secret the access code(s) and user name(s) assigned, in each case, to access the site or the services.
The user shall be liable for any damages of any kind that the Casa da Urra Online Shop may suffer as a result of non-compliance with any of the obligations to which it is subject by legal notices.

The data collected in the Casa da Urra Online Shop are intended for processing orders and communicating with customers, requests for information, statistical analysis, as well as their use for direct marketing purposes.
The customer authorises Urra House send you information about products and services that may be of interest to you using your personal data for direct marketing purposes through any communication channel, namely through the use of e-mail, SMS, MMS or other forms of automatic call.
A Urra House guarantees the confidentiality of all data provided by its customers.
The Urra House is registered with the National Data Protection Commission.
All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the database Urra House you can exercise this right via the following email address: loja@casadaurra.com

A Casa da Urra Online Shop does not guarantee the availability and continued operation of the site and services and excludes any liability for damages of any kind that may be due to the lack thereof.
A Casa da Urra Online Shop reserves the right to refuse or withdraw access to the site or services, at any time and without prior notice, on its own initiative or that of a third party, to those users who do not comply with these legal notices or the particular conditions applicable.

To make a purchase at Casa da Urra Online Shop the user must register as a customer.
Validation of the purchase order presupposes that the customer has read and accepts the general conditions for contracting and using the site. The data recorded by Casa da Urra Online Shop constitute proof of all the transactions carried out between the Urra House and the client.
A Urra House reserves the right to change any description, image or other information in the online shop catalogue without prior notice.

A Urra House will honour orders received online only up to the limit of available stocks and undertakes to deliver the items ordered as soon as possible.
If the product is not available, the Urra House undertakes to inform the user as soon as possible.
A Urra House only dispatches on working days. This means that neither weekends nor public holidays are taken into account when estimating the delivery of orders.

The prices of the products shown in the Casa da Urra Online Shop include VAT at the legal rates in force under Portuguese law.
Any changes to the type of VAT applicable will be reflected in the product prices. After this date, prices may be modified at any time.
All prices available in the shop can be changed without prior notice and are always subject to stock-outs.
Promotions realised in the online shop are not applied in Casa da Urra's physical shop, except for identified promotions.
O valor dos portes é suportado pelo cliente, no caso de encomendas até 10kg. Caso o peso seja superior, a Urra House assume esse custo. Os portes de envio de encomendas até 10kg têm um valor fixo de 10€.

O valor dos portes é calculado em função do peso total dos produtos. Este valor é indicado no carrinho de compras antes da validação final da encomenda.

Para encomendas com peso superior a 10kg (equivalente a 6 ou mais garrafas), os portes de envio são gratuítos.

A Casa da Urra Online Shop disponibiliza ao utilizador as seguintes modalidades de pagamento: cartões de crédito e debito (Visa, Mastercard), “pagamento de serviços” Multibanco (em qualquer caixa Multibanco) e MBWAY. Após receção dos dados referentes à encomenda o utilizador tem 48 horas para efectuar o pagamento. Se não o efetuar neste prazo, a encomenda será cancelada. Ao optar pelo pagamento por multibanco, receberá um e-mail com os dados para efectuar o pagamento numa caixa Multibanco ou serviço de Homebanking. A modalidade de pagamento definida como contra-reembolso não está disponível na loja Online da Urra House. A Casa da Urra Online Shop will endeavour to guarantee the utmost confidentiality and security of data transmitted via the internet.

A entrega das encomendas será efectuada para a morada indicada pelo utilizador e de acordo com os horários de entrega da transportadora NACEX. A entrega ao domicílio não pode ser feita em apartados. Podem ser efectuadas entregas de encomendas no estrangeiro desde que o endereço esteja abrangido pela área de entrega da transportadora. A Casa da Urra Online Shop undertakes to deliver the items ordered as soon as possible. All orders dispatched via the Urra House must be examined by the customer upon receipt. If any irregularity or damage to the product is detected, the customer must return it to the carrier, justify the reason for the return on the delivery note and immediately inform the carrier. Urra House. All shipments outside mainland Portugal are accompanied by an accompanying administrative document (DAA).

The Urra House allows products purchased under the terms of Decree-Law 143/2001 and Decree-Law 82/2008 of 20 May to be returned within 14 days. However, when returning the product, it must remain intact (including the packaging accompanying the product, labels and back labels), otherwise the return will be void. If you have any questions, would like additional information or would like to make a suggestion, please do not hesitate to contact us: loja@casadaurra.com

Em caso de desistência de compra, deve contatar nosso atendimento através do número (+351) 913 545 894 ou através do e-mail adegacasadaurra@gmail.com, informando seus dados e número do pedido. O prazo para cancelamento é de 7 dias corridos após a realização da compra. Caso o pedido já tenha sido enviado, o cliente arcará com os custos de envio e recolhimento da mercadoria. O prazo de reembolso ao cliente é de 3 dias úteis após o recebimento da mercadoria pela Casa da Urra.

In the event of an online consumer dispute, the consumer can use an online dispute resolution (ODR) system, the ODR Platform (“online dispute resolution”), which is competent to resolve disputes relating to contractual obligations resulting from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts here. More information on the Consumer Portal (www.consumidor.pt).
In the event of a dispute, the consumer can turn to a Consumer Dispute Resolution Organisation:

the CNIACC - National Centre for Consumer Conflict Information and Arbitration
Nova University Law School - Campolide Campus
www.arbitragemdeconsumo.org

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro
www.consumidoronline.pt

the Consumer Conflict Arbitration Centre of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

the Lisbon Consumer Conflict Arbitration Centre
Rua dos Douradores, 116, 2º 1100-207 Lisbon
www.centroarbitragemlisboa.pt

o Contracts concluded in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

the Porto Consumer Information and Arbitration Centre
Rua Damião de Góis, 31 - Loja 6 4050-225 Porto
www.cicap.pt

the Vale do Ave Consumer Conflict Arbitration Centre
Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães
www.triave.pt

the Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 Viana do Castelo
www.ciab.pt

Carvalhal da Urra, S.A, legal person no. 508158834
Rua da Barreta, Nº 12, Casal dos Matos 2410-248 Leiria, Portugal
Telefone: (+351) 913 545 894
Loja Online: adegacasadaurra@gmail.com